Effective date: 10 November 2026
This notice describes how Club Victoria handles personal information and how its AI-powered conversational service operates.
1. Who we are
Club Victoria and the Victoria chat on Telegram (the “Service”) are operated by Studio 555 LLC, a California limited liability company, trading as victoriavanderberg.com (“we”, “us”, or “Victoria’s Team”).
Postal address: Studio 555 LLC, 1321 Upland Drive PMB 11270, Houston, TX 77043-4718, USA
Legal notices: ask@victoriavanderberg.com
Privacy inquiries and deletion requests: support@victoriavanderberg.com, or Help & Support in Telegram using /help.
This notice concerns Club Victoria. It supplements the general Privacy Policy for victoriavanderberg.com.
2. About Victoria and AI
2.1 What Victoria is
Victoria is a virtual muse. This chat is powered by AI and may also include human-written correspondence. She is not a counsellor or an emergency service.
Chats, personal plans and in-character arrangements are for entertainment purposes only and do not create legal obligations.
2.2 Disclosure
Before a correspondent begins chatting, the Service identifies Victoria as AI-powered.
A further identity disclosure is provided when someone asks, asserts or questions whether Victoria is a human being, an AI or a bot.
During onboarding you are asked whether you are currently in New York State. We store only your answer, when you gave or last changed it, and whether it was given during onboarding or later with /location. We do not use your phone number, language, IP address or device location to decide where you are. If you say you are in New York State, the Service also shows a reminder that Victoria is an AI companion, not a human being, at the start of a conversation and at least every three hours while it continues. To avoid showing it twice, the Service records only when the reminder was last shown and when your current conversation began. That record is deleted with your history; your location answer is kept with your account settings until you change it or your account is deleted.
2.3 How replies are produced
Victoria’s replies are generated using artificial intelligence, with OpenAI providing AI processing. Victoria may occasionally send photographs, videos, audio or voice notes.
Some messages, photos and media are prepared by Victoria’s creative team.
Victoria’s fictional autobiographical stories, travels and experiences are part of the character’s entertainment narrative and should not be understood as verified accounts of a real person’s life.
AI-generated content may be inaccurate, incomplete or out of date.
3. Age
Club Victoria is available only to people aged 18 or older.
Before a conversation begins, the Service asks whether the person is at least 18. A person who answers no cannot begin a conversation.
This is an age declaration, not independent age verification. We do not ordinarily collect identity documents or dates of birth.
We may restrict or terminate access where we reasonably believe an account belongs to someone under 18.
Companion chatbots may not be suitable for some minors. Club Victoria is offered exclusively to adults.
4. Information we collect
We collect and process information necessary to provide Club Victoria and operate its associated features.
This includes:
Conversations and memories. Messages you send, Victoria’s replies and relevant memories created to maintain continuity across conversations.
Photographs. Photographs you choose to send Victoria, subject to the Service’s supported limits.
Telegram account information. Account identifiers, display names or usernames where required for authentication, correspondence, delivery and support.
Language preferences. A selected language or the language settings used to provide the Service.
Membership details. Membership tier, status, allowance and entitlement information received from Patreon or other relevant payment systems.
Payment records. Transaction status and relevant purchase information for Dedicated Time sessions and voluntary Tips, without collecting your complete payment-card details.
Support information. Information supplied in requests for assistance or investigations of service problems.
Safety records. Limited information associated with activation of the crisis-safety protocol, as described in Section 7.
Victoria’s stories. Stories Victoria tells about her own fictional life may be collected for continuing character and story development, without including your name or your messages.
Please do not share passwords, authentication codes, full payment-card details or sensitive information you would not want stored.
5. Why we process information and applicable legal bases
Where applicable data-protection law requires a lawful basis, our intended bases for processing are described below.
Providing the Service
We process conversational content, relevant memories, account identifiers, language preferences and membership information to deliver the subscriptions and features you request.
Where applicable, this processing is based on the necessity of performing our contract with you.
Membership administration and payments
We process membership status, allowances and relevant transaction records to administer your membership, confirm purchases, manage cancellations, prevent duplicate transactions and resolve payment issues.
The applicable bases may include contractual necessity and compliance with legal obligations, including financial recordkeeping requirements.
Security, troubleshooting and support
We use relevant information to protect the Service, investigate technical problems, respond to support requests and prevent fraud or misuse.
Where applicable, this processing may rely on contractual necessity, legitimate interests in securing and administering the Service, or legal obligations.
Where legitimate interests are relied upon, those interests are balanced against the rights and interests of affected individuals as applicable law requires.
Safety
Messages are checked for indications of immediate danger or self-harm, and minimal records may be kept when the safety protocol is triggered.
The relevant legal basis depends on the applicable law and circumstances, including legitimate interests in user safety and legal obligations concerning AI-companion services.
We do not claim that the safety mechanism constitutes medical diagnosis or professional mental-health assessment.
Character and story development
Selected stories generated by Victoria about her fictional life may be used to maintain character continuity and develop her narrative.
Correspondents’ messages and names are not intended to be included in these story-development records.
Where personal information remains identifiable, the processing must have an applicable lawful basis and must respect the individual’s data-protection rights.
Legal compliance
We may process and retain information where necessary to comply with applicable law, enforceable legal process or legal claims.
If processing requires consent under applicable law, we will obtain the relevant consent before relying on it.
6. Who can access information and which providers are involved
6.1 Victoria’s Team
Your conversations with Victoria are not shared publicly. Victoria is a virtual muse powered by AI, and her conversations may also include human-written correspondence.
Conversations take place through a Telegram account operated by Victoria’s Team. Authorised personnel with access to that account may view messages there. Conversation records may also be accessed when necessary to provide support, investigate safety or security concerns, or resolve technical issues.
Your conversations are not displayed to other Club Victoria members.
6.2 Service providers
The Service uses providers involved in delivering conversations, maintaining records and processing payments.
These include:
Telegram, through which conversations and supported purchases take place.
OpenAI, which provides AI processing used to generate Victoria’s replies.
Railway, which hosts the Service in its US East region in Virginia, United States, according to the deployment configuration reviewed on 8 November 2026.
Patreon, which administers memberships and supplies membership-status information.
Apple, where it processes a purchase made through Patreon’s applications.
Other necessary hosting, storage, backup and technical providers may also process information for specified operational purposes.
Each independent platform may process information under its own applicable terms and privacy policies. Where a provider processes information on our behalf, we seek to maintain appropriate contractual protections as required by applicable law.
6.3 Access controls
Access to operational records is restricted to authorised purposes and personnel. Access does not make private correspondence publicly available.
6.4 Getting Started Help on our website
The Start Here page offers an optional automated setup assistant. It is an AI assistant, not Victoria and not a person. When you use it, what you type is sent to OpenAI, our AI provider, to produce its answers. We do not store these chats: they are not saved in our database or logs and disappear when you close the page. We keep only daily totals (the number of questions answered and their cost), with no message content. To prevent abuse, we use a scrambled form of your network address, held briefly in memory and never stored. Please don’t type passwords, verification codes or card numbers; the assistant removes anything that looks like one before your message is sent. OpenAI handles the text under its own terms and may keep it for a limited period to monitor for abuse.
7. Safety and crisis protocol
7.1 Automatic checks
Incoming messages are automatically checked for indications that the correspondent may be in immediate danger, including expressions related to suicide or self-harm.
The safety check operates in the languages supported by the Service.
Victoria’s AI-generated messages are also checked automatically before they are delivered, so that content that could encourage or instruct suicide or self-harm is not sent. Only counts of such interventions are kept (the day, the kind of message, a general category). They do not identify anyone or contain any message.
7.2 Safety notice
When the automatic protocol is triggered, the conversation is interrupted before Victoria generates a conversational reply.
The Service displays the following notice in English or an approved translation:
This conversation with Victoria has been paused for a moment.
Because what you just wrote could mean that you’re in immediate danger, this conversation has been interrupted automatically.
Victoria is a virtual muse. This chat is powered by AI and isn’t a substitute for emergency or crisis support.
If you’re in immediate danger, call your local emergency number.
For crisis support anywhere in the world, findahelpline.com can connect you with resources in your country.
If there’s someone you trust who can be with you right now, consider telling them.
You can return to your conversation with Victoria whenever you’re ready.
7.3 Records and notifications
The conversation is not automatically terminated and the account is not locked merely because the protocol is triggered.
A minimal safety record containing the date, a general category and whether safety guidance was displayed is retained for 90 days, or longer where required by a specific legal obligation. It does not contain the correspondent’s message content. Yearly counts of crisis-referral notices shown, which contain no personal information, are kept for legally required reporting.
An operational alert may be sent to Victoria’s Team containing a general incident category and an incident reference that can be used by authorised personnel to locate the relevant account. The alert itself does not contain the user’s name or message.
Additional details appear in the Club Victoria Safety and Crisis Protocol.
8. Victoria Correspondence and creative material
Some messages, photographs and media are prepared by Victoria’s creative team and delivered to selected authorised correspondents.
To support delivery, the Service may retain a current Telegram display name or username for a correspondent, updating it when the information changes.
The website’s supporting delivery tools use identifiers designed to limit unnecessary exposure of personal information.
Information is used for delivery, recordkeeping, continuity and the other purposes described in this notice.
9. Retention and backups
We retain information for the periods required to provide the Service and fulfil relevant legal and operational obligations.
Conversation history. If membership ends, active conversation history is generally retained for up to 90 days to permit a returning member to resume correspondence, unless earlier deletion is requested and applicable.
Backups. Copies may remain in secured backups for a limited period following removal from the active system. Backup retention may differ between operational and local disaster-recovery copies. Deletion requests are processed subject to applicable backup and restoration procedures.
Support records. Generally retained for 12 months after a case closes, then deleted or anonymised, unless a longer period is required by applicable law or an outstanding dispute or security investigation.
Safety records. Minimal safety records are retained for 90 days, or longer where a specific legal obligation requires it. Yearly counts of crisis-referral notices shown, which contain no personal information, are kept for legally required reporting.
Membership and payment information. Retained while necessary to administer the account and for an additional period where reasonably required for financial recordkeeping, tax compliance, fraud prevention, transaction disputes or other legal obligations. Records no longer needed for those purposes are deleted or anonymised as applicable.
Story-development material. Victoria’s fictional autobiographical records may be retained for continuing character development, subject to the privacy safeguards described in this notice.
We periodically review whether retained information remains necessary for its stated purpose.
10. Deleting your history
To request deletion of your conversation history, contact support@victoriavanderberg.com or Help & Support through Telegram.
We verify the account and confirm the request before processing deletion.
Deleting your history removes the active records held by Victoria Chat within the scope of the deletion process, including the relevant conversation history and personal conversational memories.
Your membership remains active. Necessary membership, transaction and message-balance records may be retained.
Deleting your Victoria Chat history removes the records held by the Victoria Chat service, subject to applicable retention and backup periods. It does not automatically delete messages stored in Telegram, including copies held in Victoria’s Telegram account or your own Telegram app. Telegram messages are subject to Telegram’s own deletion controls and retention practices.
Legal obligations or valid legal claims may require limited information to be retained despite a deletion request.
Requests involving information held independently by Patreon, Apple or Telegram may need to be directed to those providers.
11. International processing and transfers
Club Victoria is operated by a United States company and uses service providers that may process information in the United States and other countries.
The Service’s Railway hosting region is US East, Virginia. Telegram, OpenAI, Patreon and other providers may process information in other locations according to their operations and contractual arrangements.
Where the GDPR, UK GDPR or other applicable data-protection law restricts international transfers, transfers must be supported by an applicable adequacy decision, approved contractual safeguards, or another lawful transfer mechanism.
Where required, we will apply the relevant contractual and organisational safeguards and provide information about those safeguards upon a valid request.
This notice does not represent that every provider operates exclusively within the United States.
12. Your privacy rights
Depending on your location and applicable law, you may have rights concerning personal information held about you.
These may include the right to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion where legally available.
- Request restriction of certain processing.
- Object to processing based on particular legal grounds.
- Request portability of information where applicable.
- Withdraw consent where consent is the legal basis.
- Complain to a competent data-protection authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise a right, contact support@victoriavanderberg.com or Help & Support in Telegram.
We may request information reasonably necessary to verify account ownership before acting on a request.
We will respond within the period required by applicable law and explain where a request cannot be fulfilled in whole or in part.
Residents of jurisdictions with additional statutory privacy protections retain any applicable mandatory rights.
We do not sell member conversations to advertisers or make private conversations publicly available.
13. Language
Club Victoria supports 25 languages.
This notice may be presented in translation to assist members. The English version is the reference text, except where applicable mandatory law requires otherwise.
14. Updates and contact
We may update this notice to reflect changes in operations, service providers, technology or applicable law.
The current notice is published at:
https://victoriavanderberg.com/club-victoria-privacy/
Where required or appropriate, members will be notified of material changes.
Privacy inquiries: support@victoriavanderberg.com
Legal notices: ask@victoriavanderberg.com
Studio 555 LLC
1321 Upland Drive PMB 11270
Houston, TX 77043-4718
USA
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