Club Victoria Terms of Service

Effective date: 10 November 2026

Operator: Studio 555 LLC, a California limited liability company, trading as victoriavanderberg.com (“we”, “us”, “our”, or “Victoria’s Team”).

Address: 1321 Upland Drive PMB 11270, Houston, TX 77043-4718, USA

Legal notices: ask@victoriavanderberg.com
Member support: support@victoriavanderberg.com

1. About these Terms

1.1 These Terms govern Club Victoria and the Victoria chat on Telegram, including the @writetovictoriabot chat and Victoria’s Telegram conversations (together, the “Service”).

1.2 By joining, using the Service or making a purchase, you agree to these Terms. If you do not agree, please do not use the Service.

1.3 Patreon’s terms apply to memberships purchased through Patreon. Apple’s terms apply where Apple processes payment. Telegram’s terms apply to your use of Telegram and Telegram Stars. Nothing in these Terms removes consumer rights that applicable law does not permit us to exclude.

1.4 Our handling of personal information is described in our Club Victoria Privacy and AI Notice, which forms part of these Terms.

2. Victoria and artificial intelligence

Victoria is a virtual muse. This chat is powered by AI and may also include human-written correspondence. She is not a counsellor or an emergency service.

Chats, personal plans and in-character arrangements are for entertainment purposes only and do not create legal obligations.

Victoria’s replies are ordinarily generated using artificial intelligence. Some messages, photographs, audio, videos and other media may be prepared or supplied by Victoria’s creative team.

The Service provides an AI disclosure before a new correspondent begins chatting. Additional disclosures may be displayed during use, including where required by applicable law.

Victoria must not be represented as a human being providing personal, professional or emergency assistance.

3. Eligibility and your account

3.1 Victoria Chat is currently available to people aged 18 and older. You must also be old enough to enter a binding agreement where you live.

Before beginning a conversation, you are asked whether you are at least 18 years old. This is a declaration, not independent verification of legal age. We do not ordinarily request identification documents or dates of birth. We may refuse or terminate access where we believe an account belongs to someone under 18.

Companion chatbots may not be suitable for some minors. Club Victoria is offered only to adults, regardless of whether its content is otherwise suitable for a general audience.

3.2 You need your own Telegram account and, for membership, your own Patreon account. Your access is personal and must not be shared or transferred.

3.3 You are responsible for safeguarding your account access. If you suspect unauthorised access, contact Help & Support promptly.

3.4 The Service, Telegram, Telegram Stars and payment facilities may be unavailable or restricted in particular countries. We cannot guarantee availability in every jurisdiction. We may restrict access or purchases where required by law, sanctions, payment-provider rules or platform restrictions.

4. Membership, tiers and billing

4.1 Your membership is managed and billed through Patreon. Optional Dedicated Time sessions and voluntary Tips may be purchased separately using Telegram Stars. Ordinary messages to Victoria do not incur separate charges, but count toward your membership’s monthly message allowance.

Where Patreon purchases are processed through Apple, Apple may handle billing and applicable refund procedures.

4.2 Club Victoria offers the following monthly memberships:

Annual memberships are not offered at launch.

Victoria Privé includes one Dedicated Time session per paid membership period.

Every tier includes access to the shared activities available in the Service, such as Movie Time, walks and workouts, without a separate monthly activity limit. Activities depend on Victoria’s availability. Messages sent by members during activities count toward the ordinary membership allowance unless expressly stated otherwise.

All shared activities are virtual and take place through the conversation. Club Victoria does not arrange or offer in-person meetings with Victoria.

Spontaneous messages are messages Victoria initiates herself. The figures shown are maximums, not guaranteed numbers.

You may send Victoria up to eight photographs per day. Other attachments are not supported, and links sent by members are not opened. Victoria may occasionally send photographs, videos, audio or voice notes.

Access to Voice Diaries may be provided through Patreon. At launch, the collection begins with one recording. Additional recordings may be added, but no particular publication schedule is guaranteed.

4.3 Paid periods. Benefits begin when Patreon confirms the relevant membership to the Service. Processing and changes to membership status may take a short time to appear.

4.4 Message allowances. Each ordinary personal message sent to Victoria uses one message from the relevant allowance.

Commands, menu buttons, balance checks, Help & Support messages, payment-support messages and messages during Dedicated Time sessions do not use the ordinary message allowance.

Victoria’s own replies, spontaneous messages and messages associated with agreed plans do not use a member’s allowance.

Members can check their remaining message balance using the account menu or /membership.

4.5 No rollover. Unused messages and included Dedicated Time sessions do not carry forward into subsequent paid periods.

4.6 Changes of tier. Membership changes are managed through Patreon. The corresponding benefits take effect after the Service receives confirmation of the change.

4.7 Failed or reversed payments. If Patreon reports that payment has failed, access may be paused. If a payment is refunded or reversed, the associated paid access may end.

4.8 Membership capacity. Places may be limited. When membership capacity is full, applicants may be offered a place on a waiting list.

5. Dedicated Time and voluntary Tips

5.1 Dedicated Time is an optional 30-minute conversation session available when Victoria is available. Requesting availability does not itself begin a session or create a charge.

5.2 Where Dedicated Time is offered for purchase, payment is made using Telegram Stars through the @writetovictoriabot chat. The price is presented before purchase.

A paid session begins only when activated under the Service’s session process.

5.3 Voluntary Tips. Where offered, members may choose to send Tips using Telegram Stars.

A Tip is voluntary. It does not purchase additional messages, content, priority, attention, activities, affection, agreement or any particular response from Victoria.

Tips are generally final. There is no ordinary automatic-refund facility for voluntary Tips. Duplicate payments, unauthorised transactions, payment mistakes and other disputes may be referred to Help & Support for individual review. Nothing in this provision excludes any mandatory refund or consumer protection right.

5.4 Payment questions can be submitted through /paysupport or Help & Support.

6. Cancelling a membership

6.1 You may cancel through Patreon or, where Apple manages the subscription, through the applicable Apple subscription settings.

6.2 Cancellation ordinarily stops future renewal and allows access through the end of the already-paid membership period, subject to platform rules and applicable law.

6.3 Cancelling a membership does not automatically delete conversation history. The retention and deletion procedures are described in Section 9 and the Privacy and AI Notice.

7. Refunds and statutory consumer rights

7.1 Membership payments. Membership payments are generally nonrefundable except where required by applicable law, applicable platform policy or an expressly approved exception.

If you encounter a technical issue, contact Victoria’s Team so that we can investigate. Discretionary refund requests are considered individually and are not guaranteed.

7.2 Dedicated Time. Where a paid Dedicated Time session cannot start because an offer has expired, another session is already active or the purchase cannot be matched or fulfilled, the Service refunds the applicable Stars according to its payment process. Other technical or payment problems can be reported to Help & Support.

7.3 Tips. Voluntary Tips are generally final, subject to the exceptions and mandatory rights described in Section 5.3.

7.4 A missed or rescheduled shared plan, delayed reply, inaccurate response or personally unsatisfying conversation does not, by itself, automatically qualify for a discretionary refund. We will investigate reported technical problems and applicable legal remedies.

7.5 Mandatory consumer rights. Nothing in these Terms excludes, restricts or overrides any statutory right to cancel, withdraw from, obtain a remedy for, or receive a refund for a digital service where applicable law does not allow that right to be excluded.

Consumers in the European Union, United Kingdom and other jurisdictions may have additional cancellation, withdrawal and digital-service rights. Where a statutory withdrawal period applies, its operation and any lawful exception depend on the type of service, when performance begins, and any express request, consent or acknowledgment required by law.

We will not treat the mere use of the Service as a waiver of a statutory right unless the applicable legal requirements for that waiver or exception have been satisfied.

7.6 Refunds for transactions processed by Patreon, Apple or Telegram may be subject to their applicable payment procedures, without prejudice to mandatory legal rights.

8. Using the Service and safety

8.1 You agree not to:

• Use the Service if you are under 18.
• Share membership access or permit unauthorised use of your account.
• Harass others or use the Service to facilitate unlawful activity.
• Attempt to circumvent limits, interfere with security, reverse-engineer protected systems or disrupt the Service.
• Misrepresent conversations or publish misleading claims about the Service.
• Use the Service to encourage harm to yourself or other people.

8.2 Limitations. AI-generated replies may be inaccurate, incomplete or out of date. The Service does not provide professional medical, psychological, legal or financial advice.

Victoria is not a counsellor or an emergency service. Do not rely on her in an emergency. The Service may be temporarily unavailable or may deliver replies after a delay. Features may change, be paused or be discontinued.

8.3 Safety and crisis protocol. The Service checks incoming messages for indications that a person may be in immediate danger, including expressions relating to suicide or self-harm.

When the automatic safety protocol is triggered, the Service pauses the conversation before Victoria generates a conversational reply and displays crisis guidance. This may include contacting local emergency services, obtaining support through an international crisis-resource directory, or seeking assistance from a trusted person.

The safety process operates in the languages supported by Club Victoria. The conversation is not necessarily terminated, and the person may return to it.

The Service does not diagnose users, contact emergency services on their behalf or guarantee detection of every concerning message.

Further details appear in our Safety and Crisis Protocol.

8.4 Artificial intelligence disclosures. The Service identifies Victoria as AI-powered before correspondence begins. Additional reminders may be supplied where required by applicable law.

8.5 We may suspend or end access following a breach of these Terms, for safety or security reasons, or where required by law. Where appropriate, we will provide an explanation.

9. Privacy, retention and deletion

9.1 To provide memory and continuity, the Service stores messages, Victoria’s replies and relevant personal memories. Membership status, payment status, message allowances and support records may also be retained.

9.2 Messages are processed through Telegram and by OpenAI, our AI provider, to produce Victoria’s replies. Service records are hosted through cloud infrastructure and supported by backups.

9.3 Your conversations with Victoria are not shared publicly. Victoria is a virtual muse powered by AI, and her conversations may also include human-written correspondence.

Conversations take place through a Telegram account operated by Victoria’s Team. Authorised personnel with access to that account may view messages there. Conversation records may also be accessed when necessary to provide support, investigate safety or security concerns, or resolve technical issues.

Stories Victoria tells about her own life may be collected for her ongoing story development, without including your name or your messages.

Please do not send passwords, payment-card details or other information you would not want stored.

9.4 Deleting your history. To request deletion of your conversation history, contact support@victoriavanderberg.com or use Help & Support in Telegram. We verify the relevant account and confirm the request before processing deletion.

Deletion removes the active Victoria Chat conversation history and personal memories within the scope of the Service’s deletion process. It cannot ordinarily be undone within the active Service. Your membership remains active, while necessary membership, payment and message-balance records may be retained.

Deleting your Victoria Chat history removes the records held by the Victoria Chat service, subject to applicable retention and backup periods. It does not automatically delete messages stored in Telegram, including copies held in Victoria’s Telegram account or your own Telegram app. Telegram messages are subject to Telegram’s own deletion controls and retention practices.

9.5 After membership ends. Conversation history is ordinarily retained for up to 90 days following membership expiry in case the member returns, unless earlier deletion is requested and applicable. Copies may remain in secured backups for a limited period following removal from the active system.

9.6 Safety records. Where the safety protocol is triggered, a minimal record containing the date, general category and whether safety guidance was displayed may be retained for 90 days, or longer where a specific legal obligation requires it. Such records do not include the message content.

9.7 Support records. Support records are ordinarily retained for 12 months after a matter closes, then deleted or anonymised, unless a longer period is required for a legal obligation, payment dispute or security matter.

9.8 Transaction records. Membership and payment records may be retained for the period reasonably necessary to administer memberships, resolve disputes, comply with financial reporting and taxation obligations, and meet applicable legal recordkeeping requirements. Information no longer needed for these purposes will be deleted or anonymised, subject to applicable law and backup retention.

9.9 More information is available in the Club Victoria Privacy and AI Notice.

10. Help & Support

Support is provided by Victoria’s Team, not by Victoria.

In Telegram, open /menu, select Account & Help, then Help & Support, or use /help.

Email support@victoriavanderberg.com for membership, privacy or service questions.

Use /paysupport for purchase-related issues.

Support messages do not use the ordinary membership allowance.

11. Intellectual property and user content

11.1 Victoria’s character, name, likeness, imagery, writing and the Service’s original materials are owned by Studio 555 LLC or its licensors, subject to applicable intellectual-property law.

11.2 You may retain copies of your conversations for personal use, subject to these Terms and applicable law.

11.3 You retain whatever rights you possess in the material you submit. You grant the permissions reasonably necessary to process that material, provide your subscription, maintain conversational continuity, carry out the disclosed service functions and comply with applicable law.

11.4 Victoria’s autobiographical stories are fictional and may be expanded, refined or changed over time.

12. Disclaimers and limitation of liability

12.1 The Service is provided on an “as is” and “as available” basis, subject to rights and guarantees that applicable law does not permit us to exclude.

12.2 To the extent permitted by applicable law, we do not guarantee uninterrupted, error-free or entirely accurate performance.

12.3 To the extent permitted by applicable law, Studio 555 LLC is not liable for indirect, incidental or consequential losses arising from use of the Service.

12.4 To the extent permitted by applicable law, our total liability arising out of or relating to the Service is limited to the total amount paid to us for the Service during the three months preceding the event giving rise to the claim.

12.5 Nothing in these Terms excludes liability for fraud, intentional misconduct, personal injury, statutory consumer remedies or any other liability that applicable law does not permit us to exclude or limit.

13. Changes to these Terms

We may update these Terms to reflect changes in the Service, law or operations.

The current version will be published at:

https://victoriavanderberg.com/club-victoria-terms/

Where required or appropriate, members will receive notice before a material change takes effect.

Continued use following a validly notified change may constitute acceptance to the extent permitted by applicable law.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without giving effect to conflict-of-laws principles, except where mandatory laws applicable to a consumer require otherwise.

Subject to mandatory consumer rights and jurisdictional protections, disputes arising from these Terms may be brought before courts of competent jurisdiction in California.

Nothing in this provision prevents a consumer from relying on mandatory protections, remedies or dispute-resolution rights available under applicable law in the consumer’s place of residence.

15. Language

The Service supports correspondence in 25 languages. These Terms may be made available in other languages for convenience.

The English text is the reference version for interpretation, except where mandatory law requires a local-language version to prevail or otherwise protects the consumer.

16. Contact

Victoria’s Team · Help & Support

Email: support@victoriavanderberg.com

Legal notices: ask@victoriavanderberg.com

Studio 555 LLC
1321 Upland Drive PMB 11270
Houston, TX 77043-4718
USA

Related documents:

Club Victoria Privacy and AI Notice

Club Victoria Safety and Crisis Protocol